Very last 7 days I gave a communicate on Project Management v Provider Management at the IT Provider Management Forum’s Conference below in Singapore. It wasn’t the very best presentation I’ve completed in new yrs but the matter was a pertinent one.
My most new project, in the production sector, lasted 18 months and was not my most demanding from a project perspective. However it did highlight several areas that I occur across on quite a few projects, extra vividly, than most.
The interface among Project Management and Provider Management as it relates to the IT globe, is broken. Indeed, I know, we all know it, we have all recognised it for a extended time much too. In most instances Project folks like to retain their one of a kind part as unique function and not be observed as artwork of a “service” corporation.
Hey, I was like that much too quite a few, quite a few yrs ago. It’s awesome to be distinctive from the crowd, have distinctive duties, and to be on a large profile occupation, like a big project. Very well that is all good but it truly is not good for the corporation investing in the project and it truly is a very inefficient way to work. And here is why:
Undertaking Management v Provider Management
Devoid of a crystal clear definition of the project deliverables that include things like the service management requires
- clients specifications may not include things like assistance specifications resulting in the project providing products and solutions and providers that will not satisfy service and assistance requires.
- integration of change process among the two corporations is prone to challenges and hazards if not operated as one. This can and generally does lead to clashes and delays as two corporations try improvements relating to common infrastructure and operations.
- strategic small business decisions that may influence the assistance design may not be fed into the project option.
- job outcome may satisfy the preliminary specifications but be a nightmare for assistance providers to handle and as a result verify a poor extended expression expenditure and not deliver to the small business approach one hundred%.
- handover of the project into an operational ecosystem will verify extra of a obstacle than it requires to be.
- deficiency of “synchronization” among project management and assistance management will bring about delays and enhanced charges from the project.
- Quite a few process and strategies that the project corporation want to use or interface with are inefficient for project work or are produced specially for the project and never interface or leverage the operational strategies that they want to come to be portion of.
If you search at the ITIL design, the solution to the Provider Existence Cycle pretty much emulates the Project lifecycle at large amount, in Prince 2. This is no accident. In small business the strategies are talked about and offered. The structure of a option to deliver that approach is labored out and then the option is developed. At the time the new option is in spot, well, another person has t assistance it, never they?
It’s no shock that the service management corporation is critical to the supply of small business strategies and in so doing encompasses a large degree of project management in the supply f people strategies.
The backlink among project management and service management corporations is extra like an personal bond. So why is it lacking in action in so quite a few corporations?
I never have the remedy below. I could speculate, based mostly on quite a few yrs of project management and service management encounter. But I won’t, below, and now.
My message is this
- Undertaking scope and specifications should include things like the service management or assistance corporations specifications as well as the small business requires.
- Management process and strategies that assistance a project should really be aligned to operational strategies as significantly as attainable. That implies operational strategies want to be flexible and productive in assistance project requires as well as operational requires. i.e. Procurement, Resource engagement, Financial reporting, Modify Management and so on.
- Undertaking techniques are not conveniently realized and are adequately distinctive from a service management talent established that it pays to get seasoned project administrators on to big expenditure projects. However, by no means reduce the opportunity to create good service workers by attaching them to the project in assisting roles.
Undertaking Management is about folks, so is Provider Management. Both equally have very similar requires and common threads, equally also require training and observe (encounter) to come to be qualified supply agents.